Contractor Code of Conduct

The Association employs contractors to provide a day to day service to residents throughout the country. SAHA expects those who work for us to comply with a code of conduct whilst in your home. This means the contractor should:

• Arrange a convenient time to carry out the repair
• Introduce themselves and show proof of their identity
• Explain to you what they will be doing
• Not play radios or smoke in your home
• Treat you politely at all times
• Protect your belongings from damage while they carry out the works
• Keep your home secure while working there
• Work safely
• Leave you with all essential services at the end of each day even if they have not finished their work (eg water, electricity, gas etc)
• Clean up any mess they make and take away all rubbish and materials at the end of each day.

If you feel that a contractor has failed to meet the code of conduct please contact Customer Services immediately.

Repair Satisfaction Surveys

The Customer Service Centre carries out a number of satisfaction surveys each week with residents who have had repairs completed, to see if they were satisfied with the service. However, if you have had a repair and feel that the person carrying out your repair did not meet these standards please contact Customer Service Centre and let us know to enable us to improve your service.